Most organizations can only see customer information within their stovepipe or business unit—the credit card division, for example, can only see customer interaction within that division.
Return an item Your Message: Do not worry, you will not lose money, I will keep my watch, never again go back to Nordstrom and I will advise all my friends and family to do the same.
No one can hide … no one have a place where humans can hide from God? On-line shopping is how most people are shopping these days. So, with that said, here is my experience. I shop at Nordstrom because of there No return policy, excellent customer service and nice merchandise.
Well, unfortunately things have changed. After shopping on line for my daughters wedding and Mother of the Bride Dress, as you would expect, I had several returns.
Evidently, a Nordstrom silver tag was not put on the dresses before shipping and I was informed that they could not accept the return.
To top it off, I was dealing with the store manager. I brought back everything in original bags and hangers along with all the paperwork. As you can imagine, I was furious.
I asked her these questions. What have I done wrong? So, does the customer lose out because a mistake happened on your end?
I left the store with my merchandise that I was unable to return and decided to go back an hour later. The store manager said she made a mistake.
My return was credited. She could not give me an answer.
I cannot afford to shop on-line with Nordstrom and take the chance that proper stickers are not placed on products and then the return will not be accepted.
Alexander May 23, at The email I received instructed me to either print out the gift card or scan it into my phone. However, I do not own a smart phone or a printer.
The following day I drove a hour through traffic to get to Nordstrom Rack, spent another hour shopping and about twenty minutes waiting in line. Then I was told that they would not allow me to use my code. Not even an apology was offered.
Then upon leaving the store, I discovered that my keys had fallen out of my pocket in the dressing room, and over a period of twenty minutes someone had stolen them. I asked if I could file some sort of report or give them my phone number in case the keys turned up.
But seeing my contact info written on a post-it note rather than a proper form by the man picking up clothes in the dressing room did not inspire confidence. Alexander Joan-Barbara Kingsley October 27, at Connie Harrington is a content strategist at eTouchPoint, a CX software company that has served Fortune firms for 20+ years.
Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement.
Dreaming of the day your business becomes a household name? Follow these examples. Another failed attempt to make Nordstrom private generated a significant dip.
It's worth going back to the analysis of Nordstrom's business, what the company has recently accomplished and how it's.
Nordstrom stock shed nearly 10% after reporting Q1 earnings, amid lower guidance and soft store comps. The specialty aspect of products, limited distribution brands, and emphasis on customer. If you are an industry expert with years of experience and would welcome the opportunity to strengthen your reputation as a thought leader, we would love to hear from you.
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